The hotel is only authorised to accommodate properly registered guests. For this purpose, guests are to present their valid national ID card or passport, or any other valid proof of identity to the relevant hotel employee immediately upon arrival. The hotel is to issue guests with an accommodation card immediately upon registration, which will contain the name of the hotel, the name of the guest, the room number, the price for one night’s accommodation, the duration of the stay, and the time by which the room must be vacated on the last day of the stay, along with advice on keeping valuables in the hotel safe.
In special cases, the hotel may offer a guest accommodation other than that which has been arranged, if it does not differ in any essential manner from that which was stipulated in the confirmed booking.
On the basis of a confirmed booking the hotel is obliged to accommodate a guest from 2.00 p.m. to 8.00 p.m. and it is obliged to reserve the room for the guest up to this time unless the booking stipulates otherwise.
The hotel is liable for damage to items that have been taken into the hotel by or for an accommodated person, provided that the damage did not occur in some other manner. Goods taken into the hotel are goods that have been brought into rooms reserved for accommodation or for the storage of items, or which were handed over for this purpose to a hotel employee for safekeeping.
The hotel is only liable without limits for jewels, money or other valuables in the event that these items were accepted by the hotel for safekeeping or if they were damaged or lost as a result of the actions of a hotel employee.
Guests are to use their rooms for the agreed period. If the period of accommodation is not stipulated in advance, guests are to check out by 10.00 a.m. on the last day of their stay at the latest, and they are obliged to have vacated the room by this time. If a guest fails to do this, the hotel is entitled to bill him/her for another day’s stay. In the event that the hotel has already reserved this room beforehand, and the guest fails to heed requests to vacate the room, or if he or she is not present in the hotel, the hotel reserves the right – with a three-member committee in attendance – to catalogue the guest’s possessions and to store them in a safe place so that the room can be used by the guest for whom it has been reserved.
A guest may not use his or her own electrical appliances, which are not used for the guest’s personal hygiene (electric razors, massage devices, hairdryers, etc), in the hotel, and especially not in the hotel room.
Lounges and common rooms are available for receiving visitors. A guest may only receive visitors with the consent of the appropriate hotel employee during the period from 8.00 a.m. to 10.00 p.m. upon entering this visit in the visitors’ book at the reception area.
Dogs and other animals can only be accommodated in the hotel on condition that their owner proves that they are healthy and pose no health risk. The cost of accommodating animals is billed according to the applicable price list.
Unless stipulated otherwise in advance, guests are obliged to pay the prices for accommodation and other services rendered in accordance with the valid price list upon arrival, but not for a period longer than 7 consecutive days. The bill is payable upon being presented.
Guests are obliged to observe the provisions of these House Rules. In the event that a guest is in breach of these rules, the hotel has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.